In General
https://kokalabz.com/ owns and operates this Website. This document governs your relationship with https://kokalabz.com/ Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you agree to all of the Terms of Service, which we may update from time to time. Please check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted temporarily, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if, for any reason, this Website is unavailable at any time or for any period. Occasionally, we may restrict access to some parts or all of this Website.
Privacy Policy
Our privacy policy outlines how we will use your information and can be found at [Privacy Policy Link]. By using this Website, you consent to the processing described therein and warrant that all data you provide is accurate.
Prohibitions
You must not misuse this Website. You will not:
- Commit or encourage a criminal offence.
- Transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene.
- Hack into any aspect of the Service.
- Corrupt data.
- Annoy other users.
- Infringe upon the rights of any other person’s proprietary rights.
- Send unsolicited advertising or promotional material, commonly called “spam”.
- Attempt to affect the performance or functionality of any computer facilities accessed through this Website.
Breaching this provision would constitute a criminal offence, and Kokalabz.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
Intellectual Property, Software, and Content
The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remain the property of Kokalabz.com or its licensors. Copyright laws and treaties around the world protect them. Kokalabz.com and its licensors reserve all such rights. You may store, print and display the content supplied solely for personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies supplied to you or which appears on this Website, nor may you use any such content in connection with any business or commercial enterprise.
Terms of Sale
By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
To contract with Kokalabz.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us Kokalabz.com retains the right to refuse any request made by you. If your order is accepted, we will inform you by email. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order, and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. Therefore, all prices advertised are subject to such changes.
(a) Our Contract
When you place an order, you will receive an acknowledgement email confirming receipt of your order: this email will only be an acknowledgement. It will not constitute acceptance of your order. A contract between us will be formed once we confirm by email that the goods you ordered have been dispatched to you. Only those goods listed in the confirmation email sent during dispatch will be included in the contract formed.
(b) Pricing and Availability
While we ensure that all details, descriptions, and prices on this Website are accurate, errors may occur. If we discover an error in the price of any goods you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. We will treat the order as cancelled if we cannot contact you. You will receive a full refund if you cancel and have already paid for the goods.
In addition, delivery costs will be charged; such charges are displayed where applicable and included in the ‘Total Cost’.
(c) Payment
Upon receiving your order, we carry out a standard authorization check on your payment card to ensure sufficient funds for the transaction. Your card will be debited upon authorization being received. The monies received upon debiting your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email, the monies paid as a deposit shall be used as consideration for the value of goods you have purchased, as listed in the confirmation email.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions, or warranties regarding its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law,Kokalabz.com and its suppliers, content providers, and advertisers at this moment expressly exclude all conditions, warranties, and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arose in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Kokalabz.com’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.
Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. Still, you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that you do not own. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
Disclaimer as to ownership of trademarks, images of personalities, and third-party copyright
Except where expressly stated to the contrary, all persons (including their names and images), third-party trademarks and content, services and locations featured on this Website are in no way associated, linked, or affiliated with Kokalabz.com and you should not rely on the existence of such a connection or affiliation. The respective trademark owners own any trademarks/names featured on this Website. Where a trademark or brand name is referred to, it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Kokalabz.com.
Indemnity
You agree to indemnify, defend and hold harmless Kokalabz.com, its directors, officers, employees, consultants, agents, and affiliates, from any third-party claims, liability, damages, and costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
Variation
shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and any page of this Website.
Invalidity
Suppose any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you). In that case, the enforceability of any other part of the Terms of Service will not be affected by all other clauses remaining in full force and effect. Where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in a way that closely resembles the original meaning of the clause /sub-clause as permitted by law.
Complaints
We operate a complaints handling procedure which we will use to try to resolve disputes when they arise. Please let us know if you have any complaints or comments.
Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
Entire Agreement
The above Terms of Service constitute the parties’ agreement and supersede any preceding and contemporaneous agreements between you and Kokalabz.com. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Kokalabz.com
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Returns, Refunds, Exchanges and Cancellation Policy
How To Return An Item
Your item must be in its original unused condition to be returned unless there is a manufacturer defect.
If you return your purchase by post or courier after 14 days, we reserve the right to refrain from offering you a refund or may return your purchase.
If you decide to return the item, you will be subject to a restocking fee and still have to pay return shipping.
Refunds can only be given for products returned to us in their original condition. We cannot issue a refund for any item which has been opened or used.
To return items, you are advised to contact us first by email at info@kokalabz.com.
Your return has to be made via tracked/recorded delivery and provided to us by email at info@kokalabz.com. Please use sufficient packaging to ensure the contents are not damaged in transit.
1. Please email info@kokalabz.com to request a refund.
2. Mail your returned item to:
LaRevolution LTD
Unit 15
North East Suffolk Business Centre
Pinbush Road
NR33 7NQ Lowestoft
Suffolk
Returns Department Tracking #
3. Include a signed letter stating the reason for your return and the original receipt in your package.
Return Exceptions
Merchandise that has been used is not in original condition or is defective will not be accepted for return or exchange.
Restocking Fee
All items are subject to a 10% restocking fee. This will be deducted from your refund. We also do not refund the original shipping and handling you paid on the order.
Exchanges
If your item is in like-new condition, you may exchange the item for a different thing. In this case, you will be subject to a restocking fee and still have to pay for return shipping.
Cancellation
Please be aware that the 2% cancellation fee will be deducted from your refund if the product still needs to be dispatched.
Please ensure we receive your returned items within 14 days from the day you receive them to be refunded via the original payment method.
If you return your purchase by post or courier after 14 days, we reserve the right not to offer you a refund or may return your purchase.
If you decide to return the item, you will be subject to a restocking fee and still have to pay return shipping.
Refunds can only be given for products returned to us in their original condition. We cannot issue a refund for any item which has been opened or used.
To return items, you are advised to contact us first by email at info@kokalabz.com.
Your return has to be made via tracked/recorded delivery. Please use sufficient packaging to ensure the contents are not damaged in transit.
Please notice:
Return that is sent back with the points mentioned above will be automatically destroyed, and the refund will not be honoured.
Disclaimer:
This information (and accompanying material) as kokalabz.com is not intended to replace the attention or advice of a physician or other healthcare professional. Anyone wishing to embark on any dietary, drug, exercise, or other lifestyle change intended to prevent or treat a specific disease or condition should consult and seek clearance from a qualified healthcare professional. kokalabz.com strongly advises that anyone currently taking medicinal products or suffering from any medical disorder should consult their doctor before taking our products. All images on this Website are for illustration and guidance purposes only. Actual sizes and shapes may vary. Kokalabz.com strives to ensure that information on this site is as accurate as possible but does not accept responsibility or liability for any inaccuracies
Shipping
Customers are responsible for providing a correct shipping address. We do not take any responsibility for wrong, missed, or incorrect details provided by customers. We will not refund or replace an order regarding this matter. You must ensure that the Personal Information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address, and other requested details. Please read our privacy policy for more information about how we deal with your Personal Information.
International/Customs Duties & Fees
The buyer assumes all responsibility for any customs duties or fees. Duties, taxes, and carrier brokerage fees are not included in your order total during checkout. These fees will be assessed by the parcel carrier, not our company. Additionally, we will not refund or replace orders sent internationally when seized by your country’s customs, lost, or stolen. The buyer should know whether a product can be shipped to their country before placing an order. Please know your import regulations before ordering. It is unfortunately out of our control if customs hold the package or has been seized or destroyed. Many shipments arrive within two weeks; however, in some rare cases, shipments can take 45 days or more. Kokalabz.com does as much as possible to mitigate duties and taxes imposed on customers by their local postal service or customs agency. However, some customers and/or countries may still incur additional fees despite our efforts.
Returns of orders paid via pay by link will be credited as vouchers to our store.
Registration:
Address:
LaRevolution LTD
Unit 15
North East Suffolk Business Centre
Pinbush Road
NR33 7NQ Lowestoft
Suffolk
Company number 394515473